Water is coming in, and every hour it sits does more harm. Call any time, because we answer 24/7 and dispatch crews the same day, nights and weekends included. While you wait, stop the source if it is safe, shut off the main water valve and lift valuables off the floor. Keep people and pets out of contaminated water. Turn off power to wet areas only if you can reach the panel dry.
Safety comes before the call
If water is touching an electrical panel, outlets or cords, or if sewage is involved, stay out of the area. Cut power only if you can reach the breaker without stepping in water.
Call 911 or your utility first for any electrical or gas danger, then call the restoration line. Do not wade through standing water to reach a switch.
Flood Water in Your Hurst Home
Flood water is different from a broken pipe. Water that comes in from a creek, a street or the ground has crossed soil, drains and yards, so it is treated as contaminated. Under ANSI/IICRC S500, the published standard for water damage restoration, that puts most flood water in Category 2 or Category 3.
| Water category | Typical source | What the work involves |
|---|---|---|
| Category 1 | Broken supply line or clean appliance line | Extraction, drying with air movers and LGR dehumidifiers, moisture checks |
| Category 2 | Washer or dishwasher discharge, some storm water | Extraction, removal of wet porous materials, cleaning, antimicrobial treatment, drying |
| Category 3 | Sewage, creek or river flooding, ground water | Protective gear, removal of affected porous materials, disinfection, drying, verified readings |
Ask any company whether its crews work to S500. Category 3 jobs cost more because more material has to be removed and discarded, not because the water is harder to pump.
Basement Flooding Cleanup
A flooded basement is a race against time because water settles in the lowest part of the house and soaks everything below the waterline. Carpet, padding, drywall, stored boxes and wood framing all pull moisture up and hold it.
The first job is removing standing water with extraction units, often truck-mounted or portable pumps. Wet carpet and pad usually come out the same day, since they cannot be cleaned well after flood contact. Drywall is cut above the wicking line, and the framing is opened up so it can dry.
Then the drying starts. Air movers, LGR dehumidifiers and sometimes air scrubbers run for several days while moisture meters and thermal imaging cameras track the progress. Drying stops only when the readings reach the dry reference, and those readings are written down.
Pumping a basement does not stop the next flood. If water keeps entering from outside, you need a drainage or waterproofing contractor. Restoration cleans and dries what the water damaged. It is not waterproofing and it is not drainage engineering, and we will say so plainly.
Water still spreading?
Our 24/7 line is answered at any hour. Call (817) 623-9267 and describe what you see.
Sewage Backup Cleanup
A sewage backup through a floor drain, tub or toilet is Category 3 water. Stay out of the area, keep children and pets away, and do not touch the water or try to clean it yourself. Sewage can carry contamination that household cleaning will not remove, so protective equipment and proper disposal matter.
First find out whether the problem is in your line or the city main. If several drains back up at once, or neighbors have the same trouble, call the City of Hurst around-the-clock Public Works Dispatch at 817-788-7212. The city runs about 155 miles of wastewater collection lines and 2,932 manholes, and a main-line blockage is theirs to clear.
Once the source is cleared, crews remove the sewage with extraction units, take out porous materials such as carpet, pad and wet drywall, then clean and disinfect hard surfaces. Wood framing is dried and treated. A HEPA air scrubber may run while the job is open.
Do not run the washer, dishwasher or showers while the drains are blocked. Every gallon you add goes to the same low spot. Sewage backups are handled after hours the same as daytime calls.
Crawl Space Water and Whole-House Flooding
Crawl space water often arrives from a broken irrigation backflow device or a heavy storm that pushes water under the house. Standing water under the floor soaks the subfloor, insulation and joists from below, and it goes unnoticed because nobody looks down there. Crews pump the space, remove wet insulation and dry the wood. Pumping is the easy part. The crawl space needs a correction in drainage afterward, and that belongs to a drainage contractor.
Whole-house flooding is the largest scale of this work. It means extraction on every level, selective demolition, days of drying and a rebuild plan that may overlap with a repair. For the rebuild stage, see our water damage repair service. Wet drywall that is left in place can become a mold problem, which our mold remediation team handles, and drying is covered in more depth under water mitigation.
Flood Insurance and the Hurst Floodplain
Check your policy and ask your insurer, because standard homeowners policies do not cover flood. The City of Hurst floodplain page says the same thing. Flood coverage comes from a separate National Flood Insurance Program (NFIP) policy, and that policy has a 30-day waiting period before it takes effect. A policy bought during a storm warning will not help with that storm.
Flood policies usually cover the structure, with contents coverage separate. The City of Hurst floodplain page says only one inch of water in an average home can cause more than $25,000 in damage. It also notes that FEMA has mapped stream flooding in Hurst, but flooding of streets and yards in smaller storms has not been mapped. Call the City Engineering Division at 817-788-7076 for flood map information, or check FEMA's flood map for your address.
If repairs will cost 50 percent or more of the home's pre-damage market value, the city treats it as substantial damage and requires a building permit through Building Inspections at City Hall, 1505 Precinct Line Rd, 817-788-7088. Ask before demolition starts. Also keep debris out of creeks, channels and ditches, because dumping there is illegal in Hurst.
Texas Department of Insurance guidance also says mold from a flood is not covered by a home policy. Take photos or video before cleanup, keep receipts for temporary repairs, and report promptly.
What Affects the Cost of Flood Restoration
Water category
Category 3 water means more material is removed and discarded, with added protective steps.
Affected square footage
More floor area and more levels mean more extraction, more equipment and more days.
Materials involved
Carpet and pad, drywall height, hardwood, insulation and stored contents each change the scope.
Drying days and equipment
Air movers, LGR dehumidifiers and scrubbers run until readings are dry, so slow-drying structures cost more.
Rebuild scope
What comes out has to go back. The rebuild is priced as its own step.
Scope and price are explained before work starts. To get a real number for your situation, call and tell us what the water touched.
Storm Season in Hurst
The National Weather Service in Fort Worth says spring and fall are typically the wettest periods in North Texas, mostly from thunderstorms, and that flooding occurs nearly every year somewhere in the region. Annual rainfall can range from under 20 to over 50 inches. A wet spring is a good time to walk the yard and make sure drainage ditches on your land are clear, as the city asks owners to do.
Hurst also lists retrofit options on its floodplain page, including elevating, dry floodproofing, wet floodproofing and preventing basement flooding from sewer backup or sump pump failure. Those are projects for other trades. We clean up after the water and tell you when the cause needs a different specialist. Nearby, North Richland Hills homeowners can see our service in North Richland Hills as well.
Frequently Asked Questions
Yes. The line is answered at all hours, including overnight, weekends and holidays, and crews are dispatched the same day. We do not promise an arrival time, because storms and road conditions change it.
While you wait, shut off the main water valve if it is safe and keep people and pets out of the water.
Standard home policies exclude flood, according to Texas Department of Insurance guidance. Water from a broken pipe or an appliance may be treated differently, so check your policy and ask your insurer.
A separate NFIP flood policy has a 30-day waiting period before coverage starts.
If more than one drain is affected or neighbors have the same problem, call the City of Hurst Public Works Dispatch at 817-788-7212. The line runs around the clock for wastewater problems.
Stay out of the water and call us for cleanup once the source is stopped or cleared.
No. Restoration removes water, dries the structure and cleans or removes damaged materials. Waterproofing and drainage correction are separate trades.
We can tell you what we found during the drying that a drainage contractor should look at.
If repairs will cost 50 percent or more of the home's market value before the damage, the city calls it substantial damage and requires a building permit. Call Building Inspections at 817-788-7088 before demolition.
Smaller repairs may not need the same review, so ask the city.
Most structures need several days of drying, but it depends on water category, materials and square footage. Drying ends when moisture meter readings match a dry reference, not on a set date.
You will see the readings before the rebuild begins.